Xerox Has Acquired Lexmark: What Lexmark Users Should Know

11/17/2025

Xerox has completed its acquisition of Lexmark in a transaction valued at approximately $1.5 billion. The deal was announced on December 23, 2024, and officially closed on July 1, 2025.

Following the acquisition, the combined organisation serves more than 200,000 clients across more than 170 countries. This article outlines the implications of the acquisition for Lexmark users and printer owners.

Impact on the Global Printing Market

The acquisition positions the combined organisation as a stronger competitor in the global printing industry. Lexmark’s presence in Asia Pacific and Europe complements Xerox’s established base in North America and Western Europe, creating a broader and more balanced international footprint.

The increased scale is expected to improve efficiency and reduce operational costs, allowing greater investment in technology, cloud solutions and customer support. This is important as businesses continue shifting toward hybrid work models that require secure and reliable printing.

The merger may also intensify competition across the sector, providing customers with better product choice and pricing, while creating additional pressure for smaller printing companies.

Why Xerox Acquired Lexmark

According to the official announcements, Xerox acquired Lexmark to strengthen its role in the printing and managed print services market. Lexmark brings advanced technology in secure printing, enterprise solutions, and office devices.

Xerox stated that combining both companies will help it support businesses with cloud printing, mobile access, and secure document handling.

Before this acquisition, Lexmark was owned by a group of investors, including Ninestar, a Chinese printing technology company. Xerox purchased Lexmark from these previous owners, which is why Ninestar is mentioned in the official statements.

With this change, Lexmark becomes part of a United States-based company again, which may offer more long-term stability for customers.

What Will Stay Stable for Users

When a company is acquired, many customers worry about sudden changes. Xerox has confirmed that Lexmark users will continue to receive support. The following areas will remain stable for now:

Your Lexmark printer will continue to work normally
Software and driver downloads will remain available
Toner and maintenance parts will still be sold through regular suppliers
Service partners will continue repairing and supporting Lexmark devices

This stability is expected because the combined organisation now supports a very large international customer base. Xerox has a clear interest in keeping all existing Lexmark users supported and satisfied during the transition.

What Changes Users Might See Later

Although the basic experience stays the same at first, some gradual changes are likely as Xerox integrates Lexmark into its operations.

These changes are normal when two large companies merge, and customers should be aware of them.

Brand Use in the Future

It is possible that the Lexmark brand will continue for some time because customers recognise it. Later, Xerox may smoothly transition some future products to the Xerox brand. This would not affect the functioning of existing printers, but new models may follow the naming style of Xerox.

Unified Product Development

Xerox and Lexmark both have strong research teams. Over time, they may combine their technologies. This could lead to improved printing software, stronger cloud integration, simpler security tools, and more powerful multifunction printers. The goal is to use the strengths of both companies to create better products.

Adjustments in Supplies and Parts

Lexmark cartridges and maintenance parts for current models will continue to be available. However, packaging or ordering codes might eventually change. These changes are not harmful, but it is helpful for users to pay attention when ordering supplies.

Support Structure

At first, Lexmark support remains in place. Later, Xerox may shift Lexmark support into its main support system. This could mean new customer portals or updated contact channels. These updates are normal, but users should note them when they appear.

Lifecycle Decisions

Each printer model has a limited supported life. After a merger, the combined company sometimes reviews the lifecycle of older devices. If you have an older Lexmark printer, it may be wise to check how long official support will continue.

Impact on Everyday Lexmark Users

For most people, the acquisition does not create problems. In fact, many users might see positive effects over time.

The combination of two large companies brings greater stability and more resources for development and service.

Here are the main points:

Increased Reliability

With Lexmark now part of a larger organisation, there is stronger financial and operational support behind the products. This helps ensure long-term availability of driver updates and consumable items.

Improved Service Reach

Xerox already supports clients in more than one hundred seventy countries. Since the companies now act as one, Lexmark users can benefit from this wide network. This includes faster response times, improved repair services, and better access to supplies.

More Innovation

Xerox has said that the acquisition will help develop new technologies for modern offices. That means Lexmark users may see better cloud print tools, improved security features, and more energy-efficient devices in future product releases.

Simplified Business Operations

Many organisations use both Xerox and Lexmark equipment. This acquisition makes it easier for such organisations to manage print fleets under one vendor. It simplifies contracts, service agreements, and purchasing.

Areas Where Users Should Stay Alert

Even though the overall effect is positive, there are still some areas where Lexmark owners should be attentive.

Ordering the Correct Supplies

If part numbers or packaging change during integration, it may cause confusion for people who order toner and parts. Checking the correct item codes for your model can prevent mistakes.

Service Notices

If you have a maintenance contract, you might receive updated terms or new contact information. These changes are normal during mergers, but you should read them carefully so you understand your service coverage.

Support Timelines for Older Printers

If your Lexmark printer is already several years old, this may be a good moment to verify its official support timeline. Planning an upgrade early helps avoid urgent replacements later.

What Lexmark Owners Should Do Now

There is no need for immediate action. However, a few simple steps can help you stay prepared and comfortable with the transition.

✅ Check the official support page for your printer model and download the newest drivers.
✅Make sure your supplier still provides original Lexmark supplies for your printer.
✅ Keep an eye on official announcements from Xerox because these will explain upcoming changes.
✅If you use your printer for business, consider keeping a small reserve of essential supplies so your work is not interrupted.

Think ahead about upgrading if you use a very old model, especially if it has already reached the end of its support life.

❓ Frequently Asked Questions

What happens to my Lexmark printer now?

Your Lexmark printer continues to work as usual. Drivers, toner firmware, and service remain available. Xerox has confirmed that current customers will continue to receive support.

Will the Lexmark brand disappear?

Not immediately. The Lexmark name still holds strong value. Over time, Xerox may choose to unify branding for future models, but existing Lexmark devices remain supported.

Can I still buy toner and parts for my Lexmark printer?

Yes. Lexmark toner and parts are still sold as usual, and Xerox will continue supporting all current Lexmark devices.

Will my service contract change?

Your contract remains valid. At some point, your service provider may update contact information or administrative details. This is normal during integration.

Should I replace my Lexmark printer now?

No. There is no need to replace your device unless it is already old or near the end of its support life. Xerox has committed to continuing support for active Lexmark products.

Will new Lexmark printers still be released?

Future models may carry either the Lexmark name or the Xerox name, depending on the strategy chosen by Xerox. However, users should expect continued development of office printers.